We support innovation efforts by: 1. Design Research: Gathering insights into what users want and need to guide development efforts or by gathering information into opportunities currently unmet by other solutions 2. Customer Journey Mapping: Creating customer journeys that are based on actual user data 3. User Requirements: Gathering user requirements so that we exactly know what we need to create to provide value 4. Service Design: We help you understand what kind of services can and should be developed by starting from what customers and users want and need when they interact with your services. 5. Process Design: We help you design better processes based on what people actually do. Whether these processes are internal or external. In all of these services, we don't merely gather insights but also create new solutions through Co-Creation (Workshops), Prototyping, Experimentation, and more.