Upstream BPO

Kuala Lumpur, Maleisië

Uitstekende mensen, uitzonderlijke service

Upstream BPO is een wereldwijd bedrijf voor het uitbesteden van bedrijfsprocessen, met het hoofdkantoor in Maleisië en operationele centra op de Filippijnen en in Oezbekistan. Wij helpen bedrijven bij het opschalen van klantervaring, verkoop en operationele functies door middel van flexibele, technologie-ondersteunde outsourcingoplossingen. Onze diensten omvatten omnichannel klantenservice en contactcenteroperaties, sales outsourcing, B2B leadgeneratie en afsprakenplanning, contentmoderatie en trust & safety, data-annotatie en ondersteuning bij AI-training, backoffice-operaties, e-commerceondersteuning en finance & accounting outsourcing. Ons multi-landen leveringsmodel biedt klanten toegang tot getalenteerde en meertalige medewerkers, schaalbare personeelscapaciteit, uitgebreide operationele uren en kosteneffectieve servicelevering in verschillende markten en tijdzones. Wij werken als een verlengstuk van de bedrijven van onze klanten, waarbij we getraind personeel, gestructureerde processen, kwaliteitsborging, intelligente automatisering en AI-gestuurde technologie combineren om klanttevredenheid, operationele efficiëntie en bedrijfsprestaties te verbeteren. Upstream BPO heeft langdurige klantrelaties opgebouwd door consequent betrouwbare, meetbare en schaalbare resultaten te leveren. Veel van onze klantpartnerschappen lopen al meer dan vijf jaar, wat onze toewijding weerspiegelt om een vertrouwde strategische outsourcingpartner te zijn in plaats van simpelweg een dienstverlener.

1000 mensen in hun team

Spreekt Engels, Maleis, Chinees, Russisch, Hindi... Zie meer

Sortlist lid sinds 2021

Opgericht in 2014

Nog geen reviewsWees de eerste om er een te schrijven

Diensten

9 diensten aangeboden door Upstream BPO

Beschrijving
Upstream BPO provides outsourced B2B lead generation, appointment setting, inside sales and customer acquisition support for companies seeking to build qualified sales pipelines and enter new markets. Our services include prospect research, contact-list development, outbound calling, email outreach, lead qualification, appointment booking, lead nurturing, CRM updates and sales pipeline support. Campaigns can be tailored by industry, geography, company size, decision-maker profile and buying intent. Our teams operate as an extension of the client’s sales function, using structured scripts, quality monitoring, performance reporting and continuous campaign optimisation to improve lead quality and conversion opportunities. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual sales teams for regional and international B2B campaigns.
Skills in Growth Marketing (9)
Lead GenerationLead NurturingCustomer AcquisitionLead ManagementB2B Lead GenerationInbound Lead GenerationLead AcquisitionLead OutreachLead Qualification
Meer informatie over Growth Marketing
Beschrijving
Upstream BPO provides outsourced community management, social customer care, content moderation, and trust and safety support for brands, online platforms and digital communities. Our teams manage comments, direct messages, customer enquiries, user engagement, complaint handling, escalation workflows and community guideline enforcement across platforms including Facebook, Instagram, LinkedIn, YouTube and X. We help clients maintain responsive, safe and professionally managed online communities through trained moderation teams, structured quality assurance, multilingual support and clear reporting. Our services can include proactive engagement, harmful-content review, spam monitoring, sentiment tracking, crisis escalation and after-hours community coverage. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable community management teams for regional and global brands.
Skills in Community Management (9)
Community BuildingInstagram Community ManagementFacebook Community ManagementCommunity Management ExternalizationYoutube Community ManagementLinkedIn Community ManagementMonthly ReportingTwitter Community ManagementComment Moderation
Meer informatie over Community Management
Beschrijving
Upstream BPO provides outsourced e-commerce operations and customer experience support for online retailers, direct-to-consumer brands and marketplace sellers. Our services include customer enquiry management, order processing, marketplace administration, product listing support, inventory coordination, returns and refund handling, delivery follow-up, complaint resolution, promotion support and customer review management. We support e-commerce operations across websites and marketplaces such as Shopify, Shopee, Lazada and TikTok Shop, helping businesses maintain faster response times, accurate order handling and consistent customer experiences across multiple sales channels. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual teams, structured quality assurance and flexible operating-hour coverage for growing e-commerce businesses.
Skills in E-commerce (11)
Ecommerce AnalyticsEcommerceRevenue TrackingShopify MarketingOnline RetailOnline EcommerceElectronic commerceeCommerce DevelopmentEcommerce SolutionsMarket Penetration Study+1
Meer informatie over E-commerce
Beschrijving
Upstream BPO provides AI data services, data annotation, AI training support and human-in-the-loop operations for businesses developing or improving artificial intelligence solutions. Our teams support text, image, audio and conversational data workflows, including data labelling, classification, transcription, quality assurance, model-response evaluation, prompt testing and multilingual dataset review. We also support AI chatbot, voice-agent and customer-experience automation projects through structured data preparation, supervised review and ongoing operational support. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, we provide scalable teams, multilingual capabilities and flexible delivery models for global AI projects
Skills in Artificial Intelligence (25)
Machine LearningDeep LearningVirtual ReceptionistAI DevelopmentAI ExpertiseAI ResearchFraud detectionGenerative AIAI StrategyMarketing optimization+15
Meer informatie over Artificial Intelligence
Beschrijving
Upstream BPO provides outsourced market research, mystery shopping and customer experience audit services for businesses seeking reliable market intelligence and actionable customer insights. Our services include mystery shopper programmes, customer satisfaction surveys, telephone and online research, competitor analysis, market-entry research, consumer insight collection, lead research, database development and structured data collection. We support both qualitative and quantitative research projects, from questionnaire administration and respondent outreach to data validation, reporting and operational recommendations. Our CX audit services help businesses evaluate service quality across contact centres, retail locations, digital channels and customer journeys. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual research teams for regional and international projects.
Skills in Marktonderzoek (16)
Data CollectionMarket ResearchMarket ExpansionMarket ResearchCompetitor ResearchQualitative ResearchQuantitative ResearchCustomer Satisfaction SurveyOnline SurveysConsumer Insights+6
Meer informatie over Marktonderzoek
Beschrijving
Upstream BPO provides outsourced social media management and social customer care for businesses requiring responsive, consistent and professionally managed digital channels. Our services include social media inbox management, comment and direct-message handling, customer enquiry resolution, complaint escalation, social listening, content moderation, online reputation monitoring, posting support and performance reporting. We support brands across Facebook, Instagram, LinkedIn, YouTube, TikTok and X, helping them improve response times, customer engagement and service consistency. Our teams can work alongside internal marketing departments, following approved brand guidelines, escalation procedures and customer-service standards. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual social media support for regional and global brands.
Skills in Social media (17)
Social Media ManagementSocial Media AnalysisSocial Media ContentSocial Media ServicesOnline Reputation ManagementFacebook Business ManagerSocial Media GrowthSM AnalyticsSocial ListeningSocial Media Monitoring+7
Meer informatie over Social media
Beschrijving
Upstream BPO provides outsourced email marketing, B2B email outreach and campaign operations for businesses seeking to generate leads, nurture prospects and improve customer communications. Our services include prospect-list research, audience segmentation, campaign setup, email copywriting, outbound email execution, newsletter management, lead nurturing, inbox monitoring, response handling, CRM updates and performance reporting. We support both sales and customer-engagement campaigns, including cold email outreach, follow-up sequences, transactional communications and marketing automation. Our teams follow approved brand, compliance and data-handling guidelines while continuously monitoring campaign quality, engagement and conversion performance. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual email campaign support for regional and international markets.
Skills in E-mail Marketing (22)
Lead NurturingNewsletterBulk EmailEmail Lead GenerationEmail CopywritingOutbound MailingDirect MailingEmail Marketing CampaignEmail Marketing AutomationOpt In Email+12
Meer informatie over E-mail Marketing
Beschrijving
Upstream BPO provides outsourced website administration and content operations for businesses requiring reliable ongoing support without maintaining a large in-house web team. Our services include CMS administration, website content updates, product and catalogue uploads, landing-page changes, image and document publishing, metadata updates, website data entry, quality assurance and routine content maintenance. We support WordPress, e-commerce platforms and other content management systems, following approved brand guidelines, publishing workflows and quality-control procedures. Our teams can also coordinate website enquiries, form submissions, content schedules and basic operational reporting. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable website administration teams for regional and international businesses.
Skills in Website Administratie (14)
CMSSystems IntegrationWebsite SupportWebsite MaintenanceDomain ManagementWordPress AdministrationWebsite Content ManagementProduct UploadProduct Catalogue ManagementContent Publishing+4
Meer informatie over Website Administratie
Beschrijving
Upstream BPO provides cybersecurity consulting and support services to help businesses reduce security risks, strengthen data protection and improve organisational security practices. Our services include cybersecurity risk assessments, security policy development, access-control reviews, data privacy support, cybersecurity awareness training, phishing-risk education, incident-response planning and security compliance readiness. We help businesses identify operational vulnerabilities, improve employee awareness and establish practical controls for protecting systems, networks, customer information and business data. Our approach combines structured assessments, documented recommendations and ongoing support aligned with each client’s operational environment. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO supports regional and international businesses seeking scalable cybersecurity advisory and operational support.
Skills in Cyber Security (17)
CybersecurityData ProtectionCybersecurity Incident ResponseSecurity Risk AssessmentAccount Takeover Prevention (ATO)Vulnerability AssessmentManaged Security ServicesCybersecurity Awareness TrainingInformation Security ConsultingSecurity Policy Development+7
Meer informatie over Cyber Security

Team

1000 leden in Upstream BPO's team

VerhaalUpstream BPO is headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan. Our multilingual teams provide customer service, sales outsourcing, lead generation, content moderation, data annotation, e-commerce and back-office support.

Reviews

Nog geen review voor Upstream BPO

Gewerkt met Upstream BPO?

Deel je ervaring met ons.

Schrijf een review

Contact

Contact gegevens van Upstream BPO

Details

HoofdkantoorQ Sentral, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia