Beneteau for sale

janvier 2016
Beneteau for sale
Description

Lorem ipsum dolor sit amet, consectetur cras amet.

Beneteau for sale

janvier 2016
Description

Lorem ipsum dolor sit amet, consectetur cras amet.

Détails de la réalisation
work
Client
Alexeo
place
Localisation
Bruxelles
business
Secteur du client
Autres
people
Audience
Business to Consumer
public
Portée géographique
Local
settings
Services proposés
Ergonomie web (UX)
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Ketnet

Ketnet

octobre 2018
octobre 2018

Ketnet

Designing a GDPR-compliant registration flow for children.

Ketnet is a public children's television channel owned and operated by VRT, the national public broadcaster. It’s their mission to help children explore media of all kinds in a safe and advertising-free environment. Ketnet is television, but it’s also an online platform, a roadshow, a band and a social network. In short, Ketnet is an omnichannel experience for kids of all ages. It’s eductational, it’s interesting and most of all, it’s fun!

Ergonomie (UX/UI)
Design & graphisme
Scaling VOO’s customer care app

Scaling VOO’s customer care app

mai 2018
mai 2018

Scaling VOO’s customer care app

VOO, a telecommunications company, has decided to invest in design and user experience (UX) by putting together a great internal UX team. After meeting Central at one of our Umami Talks, they asked us to help them redesign myVOO, their customer care application.

As with any digital product, myVOO evolved a lot in the 2 years after its launch. It gained new functionalities and content, and the list of upcoming features was longer than ever. Problem was, the original UX patterns could not adapt to all the changes and the copy was starting to become inconsistent.

We agreed to tackle those challenges by working together on 2 parallel tracks:

  • UX track: we developed a prototype that included all the current features, while using new UX patterns that would allow the app to scale with changing user needs and new business objectives.
  • Copy track: we audited the existing copy, reworked the texts in myVOO, and updated the copywriting guidelines by adding actionable examples and a section on accessibility.

The Research Sprint

We started by familiarizing ourselves with myVOO. We took note of its shortcomings, but also of its strengths in order to avoid throwing out the bad with the good. We also interviewed members of the Customer Care and Product teams and read through dozens of user survey results. Armed with this knowledge, we kicked off a week-long Discovery Sprint with VOO’s service design team.

The Discovery Sprint

The goal of a sprint like this one is to clearly understand the issue at hand. To do so, we began by re-stating the product’s mission and defined an actionable personality to match it. Then, we created user personas and a list of tasks they’d want to accomplish using myVOO (“jobs to be done”), and mapped out the app’s information architecture.

From there, we drew concrete paper wireframes of key screens for mobile. Doing this allowed us to explore solutions for navigation interfaces and UX patterns, and clearly identify the copy that had to be written.

By the end of the week, an entire wall was covered with paper wireframes that showed what needed to be prototyped both in terms of UX and of copy. Everybody was on the same page and we all agreed on the solutions we wanted to test.

The Conception Sprint

A Conception Sprint is the phase of a project during which we create a prototype to test with users. Based on our paper wireframes, we built a realistic mobile prototype using Sketch and InVision. We worked hand-in-hand with 2 of VOO’s designers, their Digital Marketing Manager and the Head of Digital Service Design to make sure our designs were accurate and complete.

Involving the internal team in every phase of a project made the handover a lot smoother and allowed us to work fast. When questions are answered in real time, it’s much easier to move forward quickly.

We ended the Conception Sprint with a series of guerrilla user tests to verify our assumptions and to check that users could complete the 5 most important tasks on myVOO.

The results

By the end of these 3 weeks, we had a tested digital prototype with consistent copy, and an improved copywriting style guide.

Ergonomie (UX/UI)
Application web
Application mobile
Rédaction et traduction
Een website voor het Nationaal MS Centrum

Een website voor het Nationaal MS Centrum

juillet 2017
juillet 2017

Een website voor het Nationaal MS Centrum

Wie is de klant?

Het Nationaal MS Centrum biedt integrale, veilige, topklinische en geïntegreerde zorgtrajecten op maat voor personen met MS en andere chronische neurologische aandoeningen.

 

De vraag van de klant

Een website voorzien om deze zorgverlening te ondersteunen was voor onze Corecrew helden een hartelijke opdracht. Corecrew werkte samen met RCA group dit project uit en stond in voor de technische realisatie van de Drupal website.

 

Onze oplossing

Met de open source technologie Drupal bouwden we een website die de verschillende dienstverleningen, zorgaspecten van MS en artsen in kaart brengen. De patiënt kan sneller gewenste informatie ophalen en komt een heleboel praktische weetjes tegen. 

 

De meerwaarde voor de klant

  • Corecrew realiseerde een interactieve Drupal website waar gebruikers goed worden begeleid om correctie informatie te bemachtigen.
  • Een doordacht UX-design en nieuwe menu structuur heeft gezorgd dat de gebruikers voldoende pagina's bezoeken om de gewenste info te vernemen.
  • Webmasters kunnen op gemakkelijke en gebruiksvriendelijke manier de content up to date houden.

 

Ergonomie (UX/UI)
Création de site internet
BANKS AND INSURANCES DATA EXCHANGE PLATFORM

BANKS AND INSURANCES DATA EXCHANGE PLATFORM

janvier 2018
janvier 2018

BANKS AND INSURANCES DATA EXCHANGE PLATFORM

Update old platform made in COBOL Mainframes, to a new Cloud Solution that exchanges EDIFACT data between Banks and Insurance companies like AXA, BNP PARIS BAS, BELFIUS, ETHIAS, KBC,  ALIANZ etc and the Insurance Brokers.

The system takes in account the format set by TELEBIB2, and the respective data exchange formats as 300, PRENOT, CURAC etc.

We designed and develop the SERVER 2 SERVER Transaction system and the Web App for the Brokers so they can manually manage their data trades with the insurance companies.

We also add on the automatic invoicing system as well the easy to use interface for the banks and the brokers.

As usual we not only delivered the platform but we also keep its cloud infra structure, software and security patches.

 

Ergonomie (UX/UI)
Innovation
Data Consulting
Application web
Royal Canin - retail brand experience

Royal Canin - retail brand experience

janvier 2017
janvier 2017

Royal Canin - retail brand experience

Image de marque & branding
Ergonomie (UX/UI)

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